Kraken
Location
United States
Salary
$83400 - $166800
Posted
Recently
Job Type
Full Time
Required Skills
About the Role
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The U.S. Compliance team ensures Kraken’s regulated entities operate in full adherence with federal and state requirements, including consumer protection obligations. The team is responsible for end-to-end regulatory compliance activities, such as complaint handling, license management, regulatory communications, and compliance program implementation—while proactively managing risk, supporting scalable operations, safeguarding customers, and maintaining trust with regulators.
To ensure consistent oversight, strong consumer outcomes, and effective implementation of U.S. consumer protection requirements, Kraken is seeking a Principal Compliance Associate to support the Chief Compliance Officer (CCO) for U.S. operations in the implementation and delivery of Kraken’s regulatory compliance program, including consumer protection obligations. Reporting directly to the U.S. CCO and working closely with senior leadership and Kraken’s Global Compliance team, the role will provide leadership over assigned compliance program elements, ensure robust regulatory practices, maintain industry-leading compliance standards, and enable responsible innovation as the business scales.
The Principal Compliance Associate will provide senior-level leadership and subject matter expertise in overseeing Kraken’s U.S. consumer protection compliance framework. This role will be accountable for governance, risk oversight, and regulatory engagement related to consumer compliance, and will play a critical role in ensuring fair consumer outcomes as Kraken scales. Key responsibilities include:
Owning governance and oversight of U.S. consumer protection obligations, including accountability for complaint management, regulatory responsiveness, and consumer harm remediation.
Serving as the primary compliance lead for consumer-related regulatory complaints, inquiries, and project management of consumer compliance examinations from the CFPB and state regulators, ensuring timely, consistent, and high-quality regulatory engagement.
Establishing and maintaining a robust consumer complaint governance framework, including control requirements and implementation, register ownership, trend and root-cause analysis, escalation protocols, and reporting to senior stakeholders.
Providing leadership and oversight for consumer regulatory and licensing requirements, including examinations, renewals, reporting submissions, and expansion into new jurisdictions.
Acting as a central point of accountability for consumer compliance workflows, with ownership of Jira project boards, Confluence documentation, and regulatory tracking to ensure auditability and operational resilience.
Designing, reviewing, and approving consumer duty-related SOPs, policies, and compliance programs, embedding governance standards and clear ownership across teams.
Owning oversight of consumer-facing disclosures, notices, and documentation to ensure they are accurate, transparent, and aligned with evolving federal and state consumer protection expectations.
Partnering with Legal, Product, Operations, and Risk to embed consumer protection and conduct risk considerations into new entity integrations and new product or service launches.
5+ years of progressive experience in regulatory compliance, consumer protection, licensing, or risk management, or an equivalent combination of experience and advanced education in law, finance, business, or a related field.
Demonstrated subject matter expertise in U.S. federal and state consumer protection frameworks (including but not limited to UDAAP, Reg E, Reg DD, Reg Z) as well as complaint handling and money transmitter and lending licensing and examination processes.
Proven ownership of compliance governance functions, including complaint management programs, regulatory issue tracking, remediation oversight, and risk escalation to senior stakeholders.
Experience serving as a primary point of contact with regulators, including drafting and overseeing formal regulatory responses, managing examinations, and coordinating cross-functional inputs.
Strong ability to design, implement, and maintain compliance frameworks, policies, SOPs, and controls aligned with consumer protection and fair consumer outcomes.
Demonstrated experience using project management tools, including Jira, Confluence, or similar tools to manage compliance workflows, regulatory deliverables, and audit-ready documentation.
Exceptional organizational skills with the ability to prioritize and manage competing regulatory obligations, meet SLAs, and exercise sound judgment under time and risk pressure.
Excellent written and verbal communication skills, including the ability to translate complex regulatory requirements into clear, actionable guidance and defensible regulatory documentation.
Experience in fintech, payments, crypto, or financial services.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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