Account Manager, Japan

We are hiring for a fast-growing, global e-commerce logistics solutions provider specializing in comprehensive, end-to-end return management. Operating across 17 locations worldwide, they help e-commerce businesses minimize the rising costs of returns—a rapidly expanding and underserved segment of the supply chain. Our innovative platform is trusted by major international marketplace and payment giants, positioning us as a leader in the logistics technology space.

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What You Will Do

• Relationship Management: Build and maintain strong, long-term relationships with existing customers based in Japan.

• Customer Support: Efficiently manage inbound and outbound emails and phone calls, resolving queries with deep product knowledge.

• Account Growth: Identify unique customer needs and deliver strategic business plans for key accounts to help scale their operations.

• Value Delivery: Provide expert answers regarding products, pricing, and services while articulating the value of our comprehensive product portfolio.

• Cross-Functional Collaboration: Work closely with the Business Development team to ensure a smooth, seamless handover of new clients post-contract.

What You Will Need

• Language Skills: Native-level Japanese and business-level English proficiency.

• Experience: 3–5 years of experience in account management or client-facing roles, ideally within the e-commerce or logistics industry.

• Work Style: A self-starter who can work independently while remaining a strong, collaborative team player.

• Communication: Exceptional communication skills, including active listening and clear articulation.

• Efficiency: Strong prioritizing, time management, and organizational skills.

• Problem Solving: Proven ability to create and deliver tailored solutions to meet specific customer needs.

• Technical Savvy: Proficiency with modern productivity tools, G-Suite/MS Office, and industry-standard CRM, project management, or data analytics software.

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