Client Servicing Agent (Chinese-Speaking)

🚀 About Flipster

Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.

Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.

Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.

As a Client Servicing Agent at Flipster

You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries. 

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Responsibilities

• Handling user enquiries, including:
• Account registration and account management
• KYC-related enquiries
• Promotion and Event-related enquiries
• Wallet and asset-related enquiries
• Managing escalation and follow-up of user enquiries with internal stakeholders
• Manage enquiries on trading platform usage from a technical perspective
• Community management and providing support across multiple channels

Qualifications

• Fluent in both English and Mandarin
• Prior experience working in a cryptocurrency exchange
• Experience with Zendesk, Slack and Sumsub
• Strong analytical and problem-solving skills
• Ability to work well with a team in a 24/7 trading environment
• Experience with financial trading, preferably in cryptocurrency exchanges
• Excellent communication and interpersonal skills
• Experience managing enquiries from clients, investigating disputes and bug reporting

Preferred

• Keen interest in cryptocurrency and blockchain technologies
• Community management or support experience
• Experience working at a high-growth startup/tech company

Hiring process

• CV/ Resume Submission
• 1st round interview
• 2nd round interview

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