Customer Success Associate

₹10,00,000 - ₹20,00,000 a year

This role requires someone who can build strong relationships with customers, understand their business needs, and identify growth opportunities while ensuring customers derive maximum value from WizCommerce solutions.

Responsibilities:

• Own and manage customer relationships post-implementation for assigned accounts in the US market
• Drive renewals and expansion revenue by identifying upsell and cross-sell opportunities
• Proactively create new opportunities within existing accounts and collaborate with the sales team to convert them
• Conduct regular check-ins, business reviews, and product adoption discussions with customers
• Ensure customers are realizing the full value of the platform, leading to higher retention and satisfaction
• Monitor product usage and customer health metrics to identify risks and opportunities
• Act as the primary point of contact for customer queries, feedback, and escalations
• Work closely with product, support, and sales teams to improve the overall customer experience
• Maintain accurate account updates and opportunity tracking in CRM

Required Skills & Experience

• 2+ years of experience in Customer Success, Account Management, or Client Success roles
• Experience working with international/US customers is preferred
• Strong experience driving renewals, expansions, or revenue from existing accounts
• Excellent relationship management and communication skills
• Ability to identify growth opportunities within accounts
• Strong problem solving and customer centric mindset
• Comfortable working in shift 3 PM - 12 AM IST

What We’re Looking For

• A revenue focused Customer Success professional
• Strong ownership and proactive communication
• Ability to balance customer satisfaction with revenue growth
• Someone who thrives in a fast paced startup environment