Operations Manager (Travel Industry)

Overview

Our client is a leading travel service provider - a company with over 50 years of experience in delivering travel products globally, with their APAC headquarters in Hong Kong. They are seeking an Operations Manager to be based in Taipei.

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What You Will Do

• Manage and coordinate worldwide tour operations according to customer and agent requirements
• Lead and develop the operations team while ensuring quality and efficiency standards
• Collaborate with Country Managers, Sales team, and Network Offices
• Work with Head of Operation on manpower optimization and efficiency improvements
• Monitor cancellation deadlines and ensure compliance with standard SOPs
• Handle complaint resolution efficiently and operate system for data analysis

What You Will Need

• Bachelor's degree in Business Administration, Supply Chain Management, or Tourism / Hospitality Management 
• Minimum 10 years of working experience with 5+ years in a managerial role
• Proven team leadership experience
• Strong organizational and problem-solving abilitieslk
• Excellent communication skills and ability to work independently
• Mature professional capable of performing under pressure

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