Travel Advisor

As a Travel Advisor, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!

Key Responsibilities:

• Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.

• Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.

• Generating Profitable Sales: Use travel expertise and customer influencing skills to drive bookings and increase profitability. Identify up-sell and cross-sell opportunities.

• Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.

• Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.

• Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.

• Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings

• Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Requirements

• At least 1+ years’ experience in the travel industry, in a customer service role.

• Strong knowledge of popular travel destinations, culture, and trends.

• Proven track record of meeting or exceeding travel sales targets.

• Proficiency in using travel booking systems and software.

• Excellent communication (both written and verbal) and negotiation skills.

• Ability to work in a fast-paced environment and manage multiple tasks 

simultaneously.

• Problem-solving skills and the ability to handle challenging customer situations 

with empathy and grace

Skills

Sales

Pre-sales